FAQ
Q: What is Pelo, and why is it for me?
A: Pelo is about celebrating the bond you have with your pet right now, today and forever. We transform a small sample of your animal's fur—a tangible, living part of them—into a stunning, one-of-a-kind lab-grown diamond. This isn't just a memorial; it's a brilliant, timeless keepsake that captures the essence of their life and the love you share. While some companies focus on remains after a life has ended, we believe in creating a lasting tribute to a life that is still vibrant.
Q: Why a diamond from fur, and not ashes?
A: Fur is a pure, living source of carbon that was a part of your animal in every joyful moment of their life. By using fur, we can craft a diamond from a living, breathing part of their journey. It's a positive, powerful way to capture a piece of their spirit and carry it with you. We do not work with human remains or ashes; our focus is exclusively on celebrating pets.
Q: How much fur do you need to create a diamond?
A: We only need a small amount of your pet’s fur, about 10 grams (roughly the size of two cotton balls). This is a minimal amount that won't change your pet's appearance.
Q: How does the diamond-making process work?
A: Our process is simple, transparent, and respectful.
Order a Welcome Kit: You begin by purchasing our welcome kit for $39, which acts as a deposit. The kit includes everything you need to safely send us your pet’s fur.
Send Fur & Choose Design: Once we receive your pet's fur, you'll go to our website to finalize your diamond design and the setting. At this point, a 50% payment is due.
We Create & Certify: We use our cutting-edge Chemical Vapor Deposition (CVD) method to grow your pet's genuine diamond. The entire process takes 90 to 120 days.
Finalize & Ship: Once your diamond is completed and certified by the International Gemological Institute (IGI), we will ship it to you. The remaining 50% is charged right before shipping.
Q: How long does the process take?
A: Our refined process allows us to create your pet's diamond in as little as 90 to 120 days. We know you're excited to receive this precious keepsake, and we work to return it to you as quickly as possible without ever compromising on quality.
Q: How do you guarantee the diamond is from my pet's fur?
A: We use a full chain-of-custody approach. From the moment your package arrives, your pet's fur is given a unique identifier that tracks it through every step of the process. We provide video updates showing the purification and growing stages, so you can witness the incredible transformation. For your peace of mind, every Pelo diamond is independently graded and certified by the International Gemological Institute (IGI), one of the world's most trusted diamond grading labs. This is the industry gold standard, and we’re proud to provide it.
Q: What is your 4C Guarantee?
A: At Pelo, we believe in the exceptional quality of our lab-grown diamonds. Because our process uses your pet's fur, which contains trace elements, the resulting diamond is naturally and beautifully unique. Our scientific experience shows that these elements, when gasified and deposited onto a diamond seed using our CVD technology, can subtly affect the diamond's color.
We are confident in our cutting-edge technology that we promise your Pelo diamond will have a color grade of at least E, and in some cases, will reach the coveted D grade. We promise a 50% refund on your purchase if the diamond you receive does not achieve an E color grade. This is The Pelo Promise, our commitment to the quality of your pet's diamond.
Using Face Masks
How often should I use a face mask?
You can use a face mask 1-3 times a week, depending on your skin type and the specific mask. Hydrating masks can be used more frequently, while exfoliating masks are best limited to once or twice a week.
Can I use multiple face masks in one day?
Yes, you can use multiple face masks in one day, a technique known as "multi-masking." For example, you might use a clay mask to detoxify your T-zone and a hydrating mask on your cheeks. Just be sure to listen to your skin's needs.
Should I apply a face mask before or after my skincare routine?
Apply a face mask after cleansing your skin but before applying any serums or moisturizers. This allows the mask to work directly on clean skin, maximizing its effectiveness.
How long should I leave a face mask on?
The recommended time varies by mask type, but most masks should be left on for 10-20 minutes. Always follow the instructions on the packaging to avoid irritation or dryness.
Ingredients & Safety
Are natural ingredients better for my skin?
Natural ingredients can be gentler on the skin and less likely to cause irritation, making them a great choice for those with sensitive skin. However, the effectiveness depends on the formulation and your skin’s specific needs.
Are your face masks safe for sensitive skin?
Yes, our face masks are formulated to be gentle and safe for all skin types, including sensitive skin. However, we recommend doing a patch test before full application to ensure compatibility.
Do your face masks contain any harmful chemicals?
No, our face masks are free from harmful chemicals like parabens, sulfates, and artificial fragrances. We focus on using natural, skin-safe ingredients to ensure a healthy skincare experience.